This Privacy Policy explains how Easy AI Group ("Easy AI Group", "we", "us", or "our") collects, uses, shares, and protects information when you use DeepAsk - AI Assistant Pro (package name: com.swift.chatbot.ai.assistant) and related app features, services, and support channels (collectively, the "App").
This Privacy Policy is provided to help you understand what information may be collected, how it is used, and what choices are available to you when using the App.
1. Developer and Contact Information
The App is provided by Easy AI Group, the developer name shown on Google Play. If you have questions, requests, or concerns about privacy, contact us at:
Email: easyai.group@outlook.com
2. Information We Collect
The information we collect depends on how you use the App and which features you choose to use.
2.1 Information You Provide
When you use certain features, you may choose to provide information to the App, including:
- Chat and prompt content: text, questions, prompts, messages, generated answers, summaries, translations, and other AI-related content you create or save.
- Images, files, documents, links, and media: photos, images, documents, URLs, audio, or other files you choose to upload, scan, edit, summarize, translate, or process with App features.
- Audio and speech input: voice input or audio you provide for speech-to-text, voice, translation, or assistant features.
- Feedback and support information: your email address, message content, attachments, and other details you provide when contacting us.
- App preferences: language, theme, assistant settings, saved tools, notification preferences, and similar settings.
2.2 Information Collected Automatically
When you use the App, we may automatically collect certain information, including:
- Device Information: device model, operating system version, app version, language, screen information, network status, and country or region inferred from device settings or IP address.
- Usage Data: time and date of use, duration of use, app launches, screens viewed, features used, buttons tapped, ad interactions, purchase status, and other diagnostic or performance data.
- Identifiers: app instance identifiers, Firebase installation identifiers, Android Advertising ID where available, and similar identifiers used for analytics, advertising, security, fraud prevention, and app functionality.
- Diagnostic Data: crash reports, error logs, performance traces, and technical information used to detect and fix problems.
2.3 Purchases and Subscriptions
If you buy a subscription or other in-app product, purchases are processed by Google Play Billing. We may receive purchase status, product identifiers, transaction identifiers, subscription status, purchase tokens, and related information needed to provide paid features, restore purchases, prevent fraud, and provide support. We do not receive your full payment card number from Google Play.
2.4 Third-Party Services
Our App integrates third-party services that help us operate the App, show ads, analyze performance, process purchases, prevent fraud, and provide AI-powered features. These services may collect data according to their own privacy policies.
- AdMob and Google Mobile Ads: used for serving and measuring advertisements. For more information, please visit Google Privacy Policy.
- Firebase: used for analytics, crash reporting, remote configuration, and performance monitoring. For more information, please visit Firebase Privacy and Security.
- Google Play services: used for billing, app integrity, purchases, and related Google Play functionality.
- Advertising partners: services such as AppLovin and Meta Audience Network may be used for advertising and ad mediation depending on the app version, device, and region.
- AI and cloud service providers: used to process prompts, messages, images, files, audio, and other content you submit for AI features.
3. Device Permissions and Data Access
The App may request permissions only when needed for specific features. You can deny or revoke permissions in your device settings, but some features may not work without the relevant permission.
| Permission or access | Purpose |
|---|---|
| Camera | To let you take photos or provide images for AI image, scan, recognition, editing, and related features. |
| Microphone | To let you use voice input, speech-to-text, voice chat, translation, and assistant features you choose to use. |
| Photos, media, files, and storage | To let you select, upload, process, save, share, or download images, audio, generated content, documents, and other files. |
| Notifications | To send reminders, feature updates, app status, generated result notifications, or other app-related notifications if you allow them. |
| Network access | To connect to AI services, cloud processing services, app servers, ads, analytics, billing, updates, and security services. |
| Display over other apps | To provide optional floating assistant or quick chat features when you enable them. |
| Wallpaper settings | To set images as wallpaper when you choose to use wallpaper-related features. |
4. How We Use Information
We use the collected information to:
- Provide, operate, maintain, and improve our services.
- Process prompts, messages, images, audio, files, and other content you submit.
- Generate AI responses, images, summaries, translations, audio, video, or other outputs you request.
- Personalize the user experience, including language, theme, assistant settings, and saved preferences.
- Analyze usage patterns to improve app functionality, performance, stability, and user experience.
- Display relevant advertisements, measure ad performance, and prevent ad fraud.
- Provide subscriptions, paid features, purchase restoration, notifications you enable, and customer support.
- Maintain security, prevent abuse, comply with legal obligations, and enforce our terms and policies.
5. AI Processing and User Content
The App provides AI-powered features. To deliver these features, content you submit may be sent to our servers, AI model providers, cloud infrastructure providers, or other service providers that process information on our behalf. This may include text prompts, chat messages, uploaded images, uploaded files, voice input, URLs, and other materials you choose to provide.
We recommend that you avoid submitting sensitive personal information, confidential information, payment card details, government identification numbers, passwords, or information you do not have the right to share. AI-generated output may be inaccurate, incomplete, or inappropriate, so please review output before relying on it.
6. Advertising, Analytics, and Third-Party SDKs
The App may use third-party SDKs and services for analytics, crash reporting, advertising, billing, app integrity, remote configuration, and related functions. These providers may collect or receive device information, identifiers, usage data, diagnostics, approximate location inferred from IP address, and ad interaction data.
Providers may include, depending on the app version and region:
- Google services, including Firebase Analytics, Firebase Crashlytics, Firebase Remote Config, Google Play Billing, Google Play Integrity, Google Mobile Ads, and AdMob.
- AppLovin advertising and mediation services.
- Meta Audience Network or Facebook advertising services.
- Cloud hosting, AI processing, content delivery, and infrastructure providers.
Advertising partners may use the Android Advertising ID and similar identifiers to provide, limit, measure, and improve ads. Where required, we request consent for personalized ads. You can manage ad personalization through your device settings, Google settings, and any consent choices shown in the App.
7. How We Share Information
We do not sell, trade, or rent users' personal identification information. We may share information with third-party service providers to assist us in operating the App, conducting our business, serving our users, showing ads, processing purchases, analyzing performance, or providing AI-powered features. These parties are required to protect information and use it only for permitted purposes.
We may share information in the following situations:
- Service providers: with companies that process information for us, such as cloud hosting, AI processing, analytics, crash reporting, customer support, billing, security, and infrastructure providers.
- Advertising and analytics partners: with ad networks, mediation partners, analytics providers, and measurement partners as described in this Policy.
- Google Play and payment providers: to process purchases, subscriptions, refunds, fraud prevention, and purchase restoration.
- User-directed sharing: when you choose to export, download, open, or share content with another app, website, service, or person.
- Legal and safety reasons: if required by law, legal process, or government request, or when we believe disclosure is necessary to protect rights, safety, security, prevent fraud, or enforce our terms.
- Business transfers: if we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to appropriate safeguards.
8. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the App, maintaining user preferences and purchase status, improving features, preventing abuse, resolving disputes, complying with legal obligations, and enforcing agreements.
Content stored locally on your device may remain until you delete it, clear app data, or uninstall the App. Server-side logs, analytics, diagnostics, and support records may be retained for a reasonable period needed for security, troubleshooting, business, legal, and compliance purposes. Where practical, we delete or anonymize information when it is no longer needed.
9. Data Deletion Requests
You may request access, correction, or deletion of personal information associated with your use of the App by contacting us at easyai.group@outlook.com. To protect users, we may need to verify your request. Some information may be retained where required or permitted by law, for security, fraud prevention, billing, dispute resolution, or legitimate business purposes.
You can also delete some information directly by deleting in-app history, removing files generated by the App, clearing app data, revoking permissions, or uninstalling the App.
10. Security
We use reasonable technical and organizational measures designed to protect information, including encryption in transit where supported, access controls, and security monitoring. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. International Data Transfers
We and our service providers may process information in countries other than your country of residence. Data protection laws in those countries may differ from those in your jurisdiction. Where required, we use appropriate safeguards for international transfers.
12. Children's Privacy
The App is not directed to children under 13 years old, or the minimum age required by local law. We do not knowingly collect personal information from children without appropriate consent. If you believe that a child has provided us with personal information, contact us at easyai.group@outlook.com, and we will take appropriate steps to delete the information.
13. Your Choices and Controls
- You can grant, deny, or revoke app permissions in your device settings.
- You can manage notification permission in your device settings.
- You can reset or limit use of the Android Advertising ID in your device or Google settings where available.
- You can manage ad consent choices shown in the App where required by law.
- You can uninstall the App to stop future collection by the App.
14. Third-Party Links and Services
The App may contain links to third-party websites, services, content, or tools. Their privacy practices are governed by their own privacy policies. We are not responsible for the privacy practices of third parties that we do not control.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we update it, we will change the "Last updated" date above.
16. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or our data practices, contact us at:
Easy AI Group
Email: easyai.group@outlook.com